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Department

Sales (Retail)

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The retail sales team focuses on advising individuals, small businesses, and medium-sized enterprises (SMEs) on the best insurance protection and services. These customers are served by sales specialists based in ERGO main offices and regional locations, with support from the Call Centre.

The customer journey often starts with a face-to-face consultation or a phone call to the Call Centre, where our specialists provide guidance and answer any questions related to insurance coverage. The sales process is dynamic and revolves around helping customers find the right solutions, ensuring they are fully informed and confident in their insurance decisions.

The main strength of the retail sales team lies in its motivated and dedicated salespeople, who are constantly improving their skills with the help of team leaders and sales trainers. These leaders and trainers play a crucial role in developing the team’s professionalism to ensure the best customer service experience possible.

About ERGO

Together, more than 1,200 insurance enthusiasts in our Baltic team are working to make our customers’ futures more secure. Our success is built by our people. This is why we want to provide them with a working environment that encourages development and diversity, allowing everyone to flourish. Our goal is to develop ERGO into a workplace, where we grow together as a team!

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